Shipping & Returns:

Shipping Details

Within UK : We will aim to have your items packed and ready to ship within 2-3 days. We use royal
mail standard first class post for all of our items. You items should reach you within 3-10 days.
During peak holidays/public bank holidays, we cannot estimate an approximate arrival time.

Outside the UK /worldwide: Contact us via email and we will do our best to reply within 2 to 3 days.

It is the responsibility of the customer to understand the law of buying and owning airsoft weapons
in their country. Gear Of War will not be responsible for items ceased, held or destroyed by customs,
this includes charges added by customs.

Returning An Item & Refunds | Contact Gear Of War

When returning an item, always return a copy of your invoice and a note containing your name,
address, telephone number and a brief description of reasons for returning.

Unwanted products must be returned to us within 7 days and must be unopened in its original
packaging along with the invoice. We will refund the cost of the item however you are responsible
for return postage cost and we cannot refund the original shipping cost.

Please observe any advice given at the time of sale or in the instruction manual regarding battery types and power as using an
incorrect battery will invalidate your warranty as well as the use of inadequate, cheap bbs.

No refunds can be given on custom build or custom sprayed (including two tone) A.E.GS to order.

Warranty Details

In the unlikely event that your new purchase is faulty, please contact Gear of War immediately
on 0728151102 or via e-mail gearofwarni@live.co.uk to discuss your problem. At our discretion, a
replacement product will be dispatched to you providing you return the faulty item in its proper
original packaging and invoice and is confirmed to be faulty by our engineers.

On all of our AEG's/Pistols/Rifles we give a 14 day out of box warrenty. The warranty covers the internal parts of your weapon,
i.e. gearbox, wiring, connectors etc. If you open or disassemble your weapon in any way, this will void the warranty. If you paint
over the body or paint over a two-tone body (which is illegal) you also void the warranty.

No refund will be given on any product that has been damaged due to negligence or misuse.

If you have an doubts or enquiries please contact us. Our engineers are all fully trained to undertake
repair and remedial work. Under no circumstances should you attempt to dissemble any products
purchased from us yourself, doing so will invalidate your warranty.

USEFUL INFORMATION

CHARGERS

Some of our AEG's (Automatic Electeric Gun), come with a battery and charger. The battery is a good, soild battery and with care will last.
The chargers that come with some of our products are factory, mass produced, two pin chargers. THESE CHARGERS ARE NOT SMART CHARGERS!
They will charge your battery however they may over-charge and damage the life of your battery. We recommend when purchacing any AEG,
you also buy a Vapex Smart Charger as they increase battery life and will protect your battery better than the factory charger.

Ni-Mh BATTERIES & Lipo BATTERIES

Ni-Mh batteries are standard batteries that are use in airsoft guns. Any of our products that indicate battery and charger included come with a Ni-Mh battery.
Voltage can range from 8.4v to 9.6v. As well as voltage these batteries have low and high amperage. This means the bigger the amperage,
the more RPS (Rounds Per Second) you can fire from your AEG. The higher the voltage also means, the bigger the battery.
When buying Ni-Mh batteries be careful that your gun can fit a bigger pack.

Lipo batteries are an upgrade battery. These batteries have a bigger discharge than Ni-Mh, which means even from a low voltage lipo battery you can have a bigger RPS than a larger Ni-Mh pack.
Lipo batteries are also smaller than Ni-Mh which means they can fit in almost any AEG & battery box.
NEVER USE A Ni-Mh CHARGER TO CHARGE A LIPO BATTERY. THIS WILL CAUSE SWELLING, FIRE, EVEN EXPLOSIONS.
Only use lipo chargers on lipo batteries. If you notice swelling on a lipo battery, do not use or attempt to charge.
When considering lipo batteries always get advice from us, as certain brands of airsoft gun cannot cope with Lipo batteries, and using them in your AEG will damage internal parts.

NEVER LEAVE ANY BATTERIES CHARGING UNATTENDED OR OVER LONG PERIODS OF TIME.

NEVER LEAVE A DYING BATTERY IN YOUR AEG OR FIRE YOUR AEG ON A DEAD/DYING BATTERY.

LOOKING AFTER YOUR AIRSOFT WEAPON

As with the 'real thing' you need to clean your weapon, especially if you have used it in rain, muddy or dusty conditions. Airsoft weapons are not made by Kalashnikov! You cannot
bury them in the garden, dig them up and expect them to work a month later. The most common firing problems can be cured by cleaning your inner barrel using a peice of cloth, paper towel on a cleaning rod (included in most weapons).
For more information on looking after your weapon please read the user manual you get with your weapon.

AIRSOFT LAW (NORTHERN IRELAND & UKARA)

As we operate in Northern Ireland we are bound by law to sell airsoft guns firing no higher than 1joule (328fps +/- 5%) All of our airsoft weapons are downgraded before sale and chronoed
even if your are ordering from outside of Northern Ireland we cannot increase FPS on any of our weapons.

Any Unregistered players (do not have a valid UKARA number) that wish to buy any Airsoft weapon, will have to have the weapon two-toned.
This means 51% of the gun will be a bright colour (orange,blue,green,red) IT IS ILLEGAL TO PAINT OVER THE TWO-TONE TO MAKE THE GUN LOOK REAL.
No one under the age of 18years of age can purchace an airsoft weapon. For more information on airsoft law in UK/Northern Ireland please vist www.ukara.org

Gear Of War is a registered company in Northern Ireland, company number: NI609606

Privacy Policy:

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To administer a contest, promotion, survey or other site feature

; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.gearofwar.co.uk/conditions.html

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 28/09/2012

Conditions of Use:

When returning an item, always return a copy of your invoice and a note containing your name,
address, telephone number and a brief description of reasons for returning.

In the unlikely event that your new purchase is faulty, please contact Gear of War immediately
on 0728151102 or via our Facebook (LIVE CHAT) to discuss your problem. At our discretion, a
replacement product will be dispatched to you providing you return the faulty item in its proper
original packaging and invoice and is confirmed to be faulty by our engineers.

No refund will be given on any product that has been damaged due to negligence or misuse.

Unwanted products must be returned to us within 7 days and must be unopened in its original
packaging along with the invoice. We will refund the cost of the item however you are responsible
for return of postage cost and we cannot refund the original shipping cost.

If you have an doubts or enquiries please contact us. Our engineers are all fully trained to undertake
repair and remedial work. Under no circumstances should you attempt to dissemble any products
purchased from us yourself, doing so will invalidate your warranty.

Please observe any advice given at the time of sale regarding battery types and power as using an
incorrect battery will invalidate your warranty as well as the use of inadequate, cheap bbs.

No refunds can be given on custom build or custom sprayed (including two tone) A.E.GS to order.

Warranty Details

A.E.Gs -

Gas weapons -

Spring weapons -

Clothing items -

Accessories -

Gear Of War is a registered company in Northern Ireland, company number:

When returning an item, always return a copy of your invoice and a note containing your name,
address, telephone number and a brief description of reasons for returning.

In the unlikely event that your new purchase is faulty, please contact Gear of War immediately
on 0728151102 or via our Facebook (LIVE CHAT) to discuss your problem. At our discretion, a
replacement product will be dispatched to you providing you return the faulty item in its proper
original packaging and invoice and is confirmed to be faulty by our engineers.

No refund will be given on any product that has been damaged due to negligence or misuse.

Unwanted products must be returned to us within 7 days and must be unopened in its original
packaging along with the invoice. We will refund the cost of the item however you are responsible
for return of postage cost and we cannot refund the original shipping cost.

If you have an doubts or enquiries please contact us. Our engineers are all fully trained to undertake
repair and remedial work. Under no circumstances should you attempt to dissemble any products
purchased from us yourself, doing so will invalidate your warranty.

Please observe any advice given at the time of sale regarding battery types and power as using an
incorrect battery will invalidate your warranty as well as the use of inadequate, cheap bbs.

No refunds can be given on custom build or custom sprayed (including two tone) A.E.GS to order.

Warranty Details

A.E.Gs -

Gas weapons -

Spring weapons -

Clothing items -

Accessories -

Gear Of War is a registered company in Northern Ireland, company number: